1. Overview
Welcome to cartzyt.store. At Cartzyt, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines essential information regarding returns, refunds, and exchanges. Please read this carefully; it applies to all online purchases made through our website.
2. Eligibility for Refunds and Returns
- Time frame: You may request a return or refund within 30 calendar days from the delivery date.
- Condition: Products must be:
- Unworn, unused, and in the original packaging.
- Accompanied by all labels, tags, and the original receipt or proof of purchase.
- Exclusions: The following items are not eligible for refund or return unless defective or damaged on arrival:
- Undergarments (for hygiene reasons).
- Final-sale, clearance, or “as-is” items explicitly marked as non-returnable.
- Customized, bespoke, or personalized products made per order.
3. Defective or Damaged Items
If your item arrives damaged, defective, or incorrect, please notify us within 7 calendar days of delivery:
- Required evidence: Provide photographs of the product and packaging.
- Once verified, we will offer:
- A replacement, or
- A full refund, including shipping fees.
4. How to Initiate a Return or Refund
To begin the return process:
- Contact us at support@cartzyt.store or through our website’s contact form.
- Provide:
- Your order number, date of purchase, and item(s) you wish to return.
- A brief explanation (e.g., fit, color, defect).
- Once approved:
- We’ll send you a prepaid return shipping label, or
- Ask you to ship the item and deduct return shipping cost from your refund (if specified).
- Ship the item within 7 days of approval, including all tags and original packaging.
5. Return Shipping Policy
The responsibility for return shipping depends on the reason:
- Customer change of mind: You cover return shipping costs.
- Our error, defect, or damage: We cover return shipping costs.
- Prepaid labels: Some returns may include a prepaid label; otherwise, ship to the provided address.
- We recommend using tracked shipping for returns to ensure safe and verifiable delivery. Cartzyt is not responsible for returns lost in transit.
6. Refund Processing
- Upon receiving and inspecting your return, we’ll notify you of refund approval via email within 3–5 business days.
- Approved refunds will be processed within 7–10 business days, credited to your original payment method.
- Depending on your bank or payment provider, it may take 3–5 additional days for the refund to appear.
- You will receive a notification once the refund has been issued.
7. Exchanges
We do not process direct exchanges (e.g., exchanging a size or color). Instead:
- Return the original item for a refund.
- Then, place a new order for the desired item.
8. Partial Refunds
Partial refunds may apply under certain conditions, including:
- Items partially used or showing signs of wear.
- Missing tags, packaging, or accessories.
- Return received after the 30-day window (unless approved due to extenuating circumstances).
- Items marked as final-sale.
9. Payment Methods & Refund Timing
Refunds generally return to the original payment method:
- Credit/debit cards: 3–10 business days to reflect in your account.
- Digital wallets or payment gateways (e.g., PayPal): Usually within 1–3 business days after processing.
- Cash on Delivery (COD): We provide a store credit or refund via alternative methods, depending on your locality.
10. Store Credit
At our discretion, cartzyt.store may issue store credit instead of a refund, especially for:
- Final-sale items approved for credit only.
- Postal or reliability issues, if no refund is feasible.
Store credits: - Are valid for 6 months from issuance.
- Are non-transferable and can only be redeemed on cartzyt.store.
11. International Orders
For international customers:
- You are responsible for return shipping, customs duties, and import taxes.
- Refunds exclude any original shipping costs or customs/duties.
- Return shipments may take 10–20 business days for transit.
- We are not liable for return shipments delayed or held by customs.
12. Cancellations & Order Modifications
- If you wish to cancel or modify your order, contact us within 2 hours of placement at support@cartzyt.store.
- Once your order is shipped, cancellation may not be possible; it will need to follow the standard return process.
- We’ll make every effort to accommodate rush cancellations but cannot guarantee changes post-shipment.
13. Late or Missing Refunds
- If you haven’t received your refund within the expected timeframe:
- Check your bank account and payment method.
- Contact your financial institution—processing times vary.
- Reach out to us at support@cartzyt.store with your order number and return tracking info.
- If confirmed lost or unprocessed, we will work to resolve the issue promptly.
14. Privacy & Data Security
When processing returns or refunds, we collect:
- Your name, email, order number, and payment method details.
- Shipping and tracking information.
We handle all data in compliance with our Privacy Policy, ensuring confidentiality and security.
15. Updates to This Policy
We may update this policy at any time to reflect changes in practices, regulations, or operational needs. The “Last Updated” date above will reflect changes. Continued use of our site implies acceptance of the updated terms.